Frequently Asked Questions
Everything you need to know about your Stumptown experience.
How soon will my coffee ship after I place an order?
We roast our beans in small batches to ensure maximum freshness. Orders are typically processed and shipped within 1-2 business days of being placed.
Can I set up a recurring coffee subscription?
Yes! You can choose your favorite roast and set a delivery frequency that works for you. Subscriptions can be managed, paused, or canceled at any time through your account portal.
Does Stumptown offer whole bean or ground coffee?
We offer both. While we recommend purchasing whole beans and grinding them just before brewing for the best flavor, we provide several grind options including Drip, Espresso, and French Press.
What is your return policy for coffee and merchandise?
Due to the perishable nature of coffee, we do not accept returns on beans. However, if there is an issue with your order, please reach out to our team. Non-perishable merchandise can be returned within 30 days of purchase.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states and Canada. We are working on expanding our shipping capabilities to more international destinations in the future.
How should I store my coffee to keep it fresh?
To maintain peak flavor, store your coffee in a cool, dark place in an airtight container. Avoid storing beans in the refrigerator or freezer, as moisture can compromise the quality.